LET'S GET
CONNECTED.
Choosing a setup? Need a hand with the one you own? Start with the answers below, or send us the details and we'll point you in the right direction.
ANSWERS
FIRST.
Most setup questions have an answer ready to go. Check compatibility, power, Starlink service, and mounting before you reach out. If you need product help, tell us which antenna you have so we can give you a useful answer.
FREQUENTLY
ASKED.
Find answers about supplying your own antenna, battery runtime, using RoamSat on the water, mounting, and travel.
02 / GET SET UPINSTRUCTION
MANUALS.
Find setup and product guides for Mini, Gen 2, and Gen 3 before you contact support.
03 / FIND YOUR FITEXPLORE THE
LINEUP.
Compare RoamSat Mini, Gen 3, and High Performance before choosing a configuration.
GOOD TO
KNOW.
A few answers we get asked for most. For the full explanation, visit the FAQs.
Do I need my own Starlink antenna?
Yes. RoamSat conversions use a compatible customer-supplied Starlink antenna. Check the product lineup for model-specific requirements.
Is Starlink service included?
No. You need an active Starlink subscription suited to where and how you plan to use your antenna. Starlink manages plans and coverage.
Can you help me pick a setup?
Absolutely. Tell us your antenna model, intended use, and how you plan to power and mount it. You can also compare the options in our FAQs.
What if I'm asking about an order or existing unit?
Include your order number, product model, and a short description of the issue. Photos of the unit, connectors, or installation can help our team troubleshoot.
Can I use RoamSat on a boat or while moving?
Hardware, mounting, and Starlink service all matter. Check your antenna and current Starlink plan permissions for your route, especially offshore. Read the full answer.
Where do I find mounting accessories?
Browse available mounts and accessories. Make sure the attachment method suits your surface, installation, and travel conditions.
TELL US
MORE.
Still have a question? Choose a topic and include your antenna model or order number if you have one. That helps us connect you with the right answer.
For Starlink billing, subscriptions, and coverage questions, contact Starlink directly through your Starlink account.
HOW CAN WE HELP?
Complete the form below and we'll have the details we need to respond.
Please don't send payment details or account passwords through this form.
THE RIGHT
CONNECTION AWAITS.
See the lineup and find the setup that fits the places you're going.
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